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Telecommunications Business Directory << Radio and TV Broadcasting << Digital Calling System

Digital Calling System

Digital Calling System
Advanced queue system
A queue processor based solution. Design for single departmental use. Support up to 32 services and 60 counters. Provides useful queue features &comprehensive reports. Best for service center, bank, hospital pharmacy, or any organization with multiple counters. Provide real-time queue status monitoring
Priority call
Allows customer calling in a jump queue manner. Able to serve up to 6 different services at the same time at a particular counter with each service having different priority level. If all services are having the same priority level, calling order will be based on first come first served basis.
Missed call
Allows counter staff to discard the current calling number when customer fail to turn up at the counter for any reason. This will result in a more accurate reporting data as the serving time for this ticket number will not be counted in the average serving time for the staff.
Serving time reminder
Remind counter staff to speed up service to meet target serving time. This proactive measurement helps your staffs to reduce serving time hence providing a better customer service. Comes with snooze and disable features.
Waiting time reminder
Remind counter staff when the waiting time is too long for the customer who has not been served.
Transfer queue
The system support 2 types of transfer. Service transfer and counter transfer
Store queue
User can choose to store the current serving number in the system and recall it later. This is particularly useful in a hospital where patient are required to take x-ray test while being diagnoses by a doctor.
Real-time queue monitoring &reports
Get the latest queue status of your service center including total customer waiting currently, elapsed waiting time, staff name on each counter, their average serving time, etc, from any computer that is connected to the network. No installation needed as it is a web-based system. A list of useful reports is available to enhance your customer service.

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